frequently asked questions

  • What is our Money Back and Return Policy?

Risk-free 100% money back guarantee policy

Our goal is to provide the best service in the industry. We are giving you a risk-free guarantee that you will either receive a working unlock code or you will get a 100% refund.

1. If we cannot process your order because of any problems on our side, you will be notified promptly via email and you will receive a full refund.

2. In very rare cases the unlock code may not work. We will ask you to record a short video proof of the situation, and afterwards you will receive a full refund.

3. Please make sure the brand, model carrier and IMEI data provided are correct. Your unlock is generated according to the information you provide. If it’s wrong, your unlock will also be wrong. Risk-free guarantee does not apply in this case.

4. Phones reported lost or stolen or blocked due to contract issues cannot be unlocked. Money back guarantee does not apply in this case.

5. CDMA carriers such as Sprint and Verizon will not work with your unlocked phone. Unlocked phones do not support CDMA carriers. UnlockRiver is not accountable for this. Please check with your provider if you are not sure.

6. Please press "Help" or call to contact us if you do not see your brand, model or carrier or if you have any questions.

  • What is the reason behind my phone's lock?

The SIM lock on your mobile handset is being imposed by the GSM network providers in order to prevent you from using the phone outside their complex. When you purchase a GSM mobile phone at a subsidized price along with subscriptions to a particular network, the operators usually set a target to get back this investment before you terminate the service. In order to get back investment, the network providers implement this feature called SIM lock on your mobile.

  • What does SIM lock mean?

This is a typical feature of software found in GSM phones which is made by the manufacturers. This feature is being used by the service providers or network providers to impose restrictions on the use of the phone in specific countries and particular network providers.

  • What does unlock code mean?

An unlock code is a numeric function which is entered into a locked mobile handset. The unlock code deactivates the SIM lock and makes the mobile capable of using other GSM carriers.

  • How do I locate my IMEI number?

The most common way of finding the IMEI number of your handset is by entering *#06# or by locating it below the battery of your phone. If you still can't find it, please follow the steps mentioned below based on your handset type.

For Android - Click "Settings" and click on "About Phone"
For iOS - Open "Settings", click "General" and then click "About"
For Blackberry - Click on "Options" and then select "Status"
For Sony Ericcson - Open "Options" and then select "Status"

  • What are the end results of unlocking?

The unlock code will remove the SIM lock from your original handset, thus making it usable on other GSM networks.

  • Can a software update on my phone lock it again?

No, the chances are very less. OS updates generally don't lock your phone. However, in rare cases of the phone getting locked again, you can always re-use the lock code you purchased from us to unlock it again.

  • Why some unlock codes are expensive as compared to others?

The cost of the unlock codes depends on the source which they are obtained from. In most cases, when the code is obtained from the manufacturer, it becomes more expensive. In other cases where the unlock codes are released by the network providers based on the age of the handset or other requirements of the customer, the price becomes low. However, the network providers do not always release the codes due to eligibility requirements, sales arrangements, etc. In these cases, the unlock codes can be obtained through manufacturers only.

  • What is the meaning of PUK code?

PUK or PIN Unlock Key is needed to unlock your SIM card in the event that it has been locked after entering incorrect PIN for three consecutive times. If you enter wrong PUK for consecutive 10 times, then your SIM card will become invalid and you will be required to purchase a new one.

  • What is the difference between manufacturers' and networks' unlock methods?

The network unlock codes are the codes which are directly obtained from the network provider , while the manufacturer unlock codes are acquired from the company which manufactured the handset like Samsung, Nokia, etc. The network codes are cheaper as compared to manufacturer's code which is little expensive. However, the delivery rate and efficiency of the manufacturer code is higher as it successfully delivers 95% of all the orders. The accuracy rate of the network codes is only 75% which is quite low when compared to that of manufacturers'.

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